{"id":4217,"date":"2020-11-11T15:27:56","date_gmt":"2020-11-11T14:27:56","guid":{"rendered":"https:\/\/old.fcgfonder.se\/?page_id=4217"},"modified":"2020-11-11T16:32:19","modified_gmt":"2020-11-11T15:32:19","slug":"info-om-klagomal","status":"publish","type":"page","link":"https:\/\/old.fcgfonder.se\/sv\/info-om-klagomal\/","title":{"rendered":"Information om klagom\u00e5l"},"content":{"rendered":"<div id=\"cs-content\" class=\"cs-content\"><div class=\"x-section e4217-1 m395-0 m395-1 m395-2\" style=\"height: 24vw; min-height: 400px;\"><div class=\"x-bg\" aria-hidden=\"true\"><div class=\"x-bg-layer-lower-image\" style=\" background-image: url(\/\/old.fcgfonder.se\/wp-content\/uploads\/2019\/01\/Fund_managment-1.jpg); background-repeat: no-repeat; background-position: center top; background-size: cover;\"><\/div><div class=\"x-bg-layer-upper-color\" style=\" background-color: rgba(79, 25, 98, 0.15);\"><\/div><\/div><div class=\"x-container max width e4217-2 m395-5\"><div class=\"x-column x-sm x-1-1 e4217-3 m395-6 m395-7\" style=\"height: 24vw; min-height: 400px; display: flex; flex-direction: column; align-items: start; justify-content: flex-end;\"><nav class=\"x-crumbs e4217-4 m395-9\" role=\"navigation\"><ol class=\"x-crumbs-list\" itemscope=\"\" itemtype=\"http:\/\/schema.org\/BreadcrumbList\" aria-label=\"Breadcrumb Navigation\"><li class=\"x-crumbs-list-item\" itemprop=\"itemListElement\" itemscope itemtype=\"http:\/\/schema.org\/ListItem\"><a class=\"x-crumbs-link x-crumbs-current\" itemtype=\"http:\/\/schema.org\/Thing\" itemprop=\"item\" href=\"https:\/\/old.fcgfonder.se\/sv\/\" title=\"You Are Here\"><span itemprop=\"name\">FCG Fonder<\/span><\/a><meta itemprop=\"position\" content=\"1\"><\/li><\/ol><\/nav><div class=\"cs-content x-global-block x-global-block-902 e4217-5\"><div class=\"x-section e902-1 mp2-0\" style=\"width: 100%;\"><div class=\"x-container e902-2 mp2-1\"><div class=\"x-column x-sm x-1-1 e902-3 mp2-2\"><div class=\"x-text x-text-headline e902-4 mp2-3 mp2-4 vesterbro-medium sidrubrik1 x-hide-sm x-hide-xs\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h1 class=\"x-text-content-text-primary\"><\/h1><\/div><\/div><\/div><div class=\"x-text x-text-headline e902-5 mp2-4 mp2-5 vesterbro-medium sidrubrik2 x-hide-lg x-hide-md x-hide-xl\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><div class=\"x-text-content-text-primary\"><\/div><\/div><\/div><\/div><div  class=\"x-raw-content\" ><span id=\"x-responsive-text-1\" data-x-element-responsive-text=\"{&quot;selector&quot;:&quot;.sidrubrik1&quot;,&quot;compression&quot;:&quot;1&quot;,&quot;minFontSize&quot;:&quot;36px&quot;,&quot;maxFontSize&quot;:&quot;70px&quot;}\"><\/span>\n<span id=\"x-responsive-text-2\" data-x-element-responsive-text=\"{&quot;selector&quot;:&quot;.sidrubrik2&quot;,&quot;compression&quot;:&quot;1.6&quot;,&quot;minFontSize&quot;:&quot;36px&quot;,&quot;maxFontSize&quot;:&quot;70px&quot;}\"><\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"x-container e4217-6 m395-5\"><div class=\"x-column x-sm x-1-1 e4217-7 m395-6 m395-7\"><a class=\"x-image e4217-8 m395-a contact-icon\" href=\"#kontakt\"><img src=\"\/\/old.fcgfonder.se\/wp-content\/uploads\/2016\/10\/kontakt-ikon.png\" width=\"62\" height=\"62\" alt=\"Image\" loading=\"lazy\"><\/a><\/div><\/div><\/div><div class=\"x-section e4217-9 m395-1 m395-2 m395-3\"><div class=\"x-container max width e4217-10 m395-5\"><div class=\"x-column x-sm x-3-5 e4217-11 m395-6 m395-8 col-left\"><hr class=\"x-line e4217-12 m395-b\"><\/hr><div class=\"x-text e4217-13 m395-c m395-d\"><\/div><div class=\"x-text e4217-14 m395-c m395-e\"><h2><strong>Hur framf\u00f6r jag ett klagom\u00e5l?<\/strong><\/h2>\n<p><strong>Din \u00e5sikt \u00e4r viktig<\/strong><\/p>\n<p>FCG Fonder str\u00e4var att alltid arbeta med f\u00f6rb\u00e4ttringar av v\u00e5ra produkter och tj\u00e4nster. En viktig del i det arbetet \u00e4r att ta missn\u00f6jda kunders klagom\u00e5l p\u00e5 allvar, dels f\u00f6r att kunna garantera kundernas m\u00f6jligheter att f\u00e5 sina intressen tillgodosedda och dels f\u00f6r att kunna uppr\u00e4tth\u00e5lla allm\u00e4nhetens f\u00f6rtroende f\u00f6r FCG Fonder.<\/p>\n<p><strong>Reklamera f\u00f6rst<\/strong><\/p>\n<p>\u00c4r du missn\u00f6jd med FCG Fonder sk\u00f6tsel av ett givet uppdrag reklamerar du i f\u00f6rsta hand hos FCG Fondadministration. Du n\u00e5r FCG Fondadministration genom att e-posta \u00a0<a href=\"mailto:fondadmin@Fcgfonder.se\">fondadmin@Fcgfonder.se<\/a> .<\/p>\n<p><strong>Om du fortfarande inte \u00e4r n\u00f6jd<\/strong><\/p>\n<p>Om du efter att du reklamerat hos FCG Fondadministration fortfarande \u00e4r missn\u00f6jd har du m\u00f6jlighet att f\u00f6ra \u00e4rendet vidare till klagom\u00e5lsansvarig hos FCG Fonder. \u00c4rendet ska framst\u00e4llas skriftligen via brev eller e-post. I klagom\u00e5let ska du utf\u00f6rligt beskriva vad du \u00e4r missn\u00f6jd med samt vad som har h\u00e4nt. Bifoga eventuella underlag som du har. Ange \u00e4ven vad du kr\u00e4ver f\u00f6r r\u00e4ttelse eller ers\u00e4ttning.<\/p>\n<p>Klagom\u00e5let skickas enligt n\u00e5got av nedanst\u00e5ende:<\/p>\n<p>Brev adresserat till:<\/p>\n<p>FCG Fonder<br \/>\nAtt: Klagom\u00e5lsansvarig<br \/>\n\u00d6stermalmstorg 1<br \/>\n114 42 Stockholm<\/p>\n<p>Skicka ett e-post till: <a href=\"mailto:Mats.tornell@fcgfonder.se\">Mats.tornell@fcgfonder.se<\/a>. I \u00e4mnesraden anger du &#8221;Till Klagom\u00e5lsansvarig&#8221;.<\/p>\n<p>FCG Fonders m\u00e5ls\u00e4ttning \u00e4r att besvara klagom\u00e5l s\u00e5 skyndsamt som m\u00f6jligt. Klagom\u00e5l besvaras normalt inom 14 dagar fr\u00e5n det att \u00e4rendet har inkommit till Klagom\u00e5lsansvarig hos FCG Fonder. Om utredningen av ett klagom\u00e5l kr\u00e4ver l\u00e4ngre handl\u00e4ggningstid kommer du att f\u00e5 information om detta.<\/p>\n<p><strong>Oberoende v\u00e4gledning och hj\u00e4lp utanf\u00f6r FCG Fonder<\/strong><\/p>\n<p>Du har m\u00f6jlighet att f\u00e5 kostnadsfri r\u00e5dgivning av Konsumenternas Bank- och Finansbyr\u00e5. Se\u00a0<a href=\"http:\/\/www.konsumenternas.se\/\">www.konsumenternas.se<\/a>. Du kan \u00e4ven v\u00e4nda dig till konsumentv\u00e4gledaren i din kommun. Om du inte vinner framg\u00e5ng med ditt \u00e4rende hos funktionen Klagom\u00e5lsansvarig hos FCG Fonder har du m\u00f6jlighet att f\u00f6ra \u00e4rendet vidare till Allm\u00e4nna Reklamationsn\u00e4mnden (ARN), eller till allm\u00e4n domstol. Se\u00a0<a href=\"http:\/\/www.arn.se\/\">www.arn.se<\/a>\u00a0f\u00f6r information om Allm\u00e4nna Reklamationsn\u00e4mnden.\u00a0Du har \u00e4ven m\u00f6jlighet att l\u00e4mna en anm\u00e4lan till ARN genom EU:s online-plattform f\u00f6r tvistl\u00f6sning.<\/p>\n<\/div><\/div><div class=\"x-column x-sm x-2-5 e4217-15 m395-6 m395-7 col-right\"><div  class=\"x-raw-content widget-links-purple widget-links\" ><\/div><div  class=\"x-raw-content\" ><\/div><\/div><\/div><\/div><div class=\"x-section e4217-18 m395-0 m395-2 m395-4\"><div class=\"x-container e4217-19 m395-5\"><div class=\"x-column x-sm x-1-1 e4217-20 m395-6 m395-7\"><div class=\"cs-content x-global-block x-global-block-1826 e4217-21\"><div class=\"x-section e1826-1 m1eq-0\" id=\"why\"><div class=\"x-container max width e1826-2 m1eq-1 m1eq-2\"><div class=\"x-column x-sm x-1-1 e1826-3 m1eq-4 m1eq-5\"><div class=\"x-text x-text-headline e1826-4 m1eq-7 m1eq-8 m1eq-9 vesterbro-medium-italic\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h2 class=\"x-text-content-text-primary\">Varf\u00f6r FCG Fonder?<\/h2><\/div><\/div><\/div><\/div><\/div><div class=\"x-container max width e1826-5 m1eq-2 m1eq-3 equalize\"><div class=\"x-column x-sm x-1-5 e1826-6 m1eq-4 m1eq-6 mbl\"><div class=\"x-text x-text-headline e1826-7 m1eq-8 m1eq-a m1eq-b vesterbro-medium-italic why-rubrik\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h3 class=\"x-text-content-text-primary\"><p>Kompetens och<br \/>\ninnovativ f\u00f6rm\u00e5ga<\/p><\/h3><\/div><\/div><\/div><span class=\"x-image e1826-8 m1eq-d why\"><img src=\"\/\/old.fcgfonder.se\/wp-content\/uploads\/2019\/01\/farg_flikar-01.svg\" width=\"150\" height=\"62\" alt=\"Image\" loading=\"lazy\"><\/span><div class=\"x-text e1826-9 m1eq-e\"><p>&bull; V&aring;r f&ouml;rm&aring;ga att hj&auml;lpa v&aring;ra kunder att l&ouml;sa problem, oavsett komplexitet, och insikt i deras aff&auml;r skapar unika m&ouml;jligheter.<\/p>\n<p>&bull; Vi har djup kompetens i samtliga omr&aring;den som kr&auml;vs f&ouml;r att etablera och driva fondverksamhet.<\/p><\/div><div  class=\"x-raw-content\" ><span id=\"x-responsive-text-3\" data-x-element-responsive-text=\"{&quot;selector&quot;:&quot;.why-rubrik&quot;,&quot;compression&quot;:&quot;1.2&quot;,&quot;minFontSize&quot;:&quot;12px&quot;,&quot;maxFontSize&quot;:&quot;36px&quot;}\"><\/span><\/div><\/div><div class=\"x-column x-sm x-1-5 e1826-11 m1eq-4 m1eq-6 mbl\"><div class=\"x-bg\" aria-hidden=\"true\" style=\"border-radius: 1em 1em 1em 1em;\"><div class=\"x-bg-layer-lower-image\"><\/div><\/div><div class=\"x-text x-text-headline e1826-12 m1eq-8 m1eq-9 m1eq-a m1eq-c vesterbro-medium-italic why-rubrik\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h3 class=\"x-text-content-text-primary\"><p>FCG Koncernen<\/p><\/h3><\/div><\/div><\/div><span class=\"x-image e1826-13 m1eq-d why\"><img src=\"\/\/old.fcgfonder.se\/wp-content\/uploads\/2019\/01\/farg_flikar-02.svg\" width=\"150\" height=\"62\" alt=\"Image\" loading=\"lazy\"><\/span><div class=\"x-text e1826-14 m1eq-e\"><p>&bull; Genom n&auml;rhet till v&aring;rt systerbolag, nordens ledande konsultbyr&aring; inom den finansiella sektorn, har vi tillg&aring;ng till expertkompetens och resurser. Vi kan d&auml;rmed hj&auml;lpa v&aring;ra kunder att driva sina projekt i land p&aring; utsatt tid.<\/p><\/div><\/div><div class=\"x-column x-sm x-1-5 e1826-15 m1eq-4 m1eq-6 mbl\"><div class=\"x-bg\" aria-hidden=\"true\" style=\"border-radius: 1em 1em 1em 1em;\"><div class=\"x-bg-layer-lower-image\"><\/div><\/div><div class=\"x-text x-text-headline e1826-16 m1eq-8 m1eq-9 m1eq-a m1eq-c vesterbro-medium-italic why-rubrik\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h3 class=\"x-text-content-text-primary\"><p>Helhetsl\u00f6sning<\/p><\/h3><\/div><\/div><\/div><span class=\"x-image e1826-17 m1eq-d why\"><img src=\"\/\/old.fcgfonder.se\/wp-content\/uploads\/2019\/01\/farg_flikar-03.svg\" width=\"150\" height=\"62\" alt=\"Image\" loading=\"lazy\"><\/span><div class=\"x-text e1826-18 m1eq-e\"><p>&bull; Vi erbjuder en helhetsl&ouml;sning och hj&auml;lper v&aring;ra kunder med alla delar som kr&auml;vs f&ouml;r att driva sin verksamhet framg&aring;ngsrikt. Det kan handla om outsourcing, ans&ouml;kan om tillst&aring;nd, etablera och uppr&auml;tth&aring;lla styrning och intern kontroll, implementera processer samt hantera risk, kapitalf&ouml;rvaltning, marknadsf&ouml;ring &amp; distribution samt compliance.<\/p><\/div><\/div><div class=\"x-column x-sm x-1-5 e1826-19 m1eq-4 m1eq-6 mbl\"><div class=\"x-bg\" aria-hidden=\"true\" style=\"border-radius: 1em 1em 1em 1em;\"><div class=\"x-bg-layer-lower-image\"><\/div><\/div><div class=\"x-text x-text-headline e1826-20 m1eq-8 m1eq-9 m1eq-a m1eq-c vesterbro-medium-italic why-rubrik\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h3 class=\"x-text-content-text-primary\"><p>Tillst\u00e5nd<\/p><\/h3><\/div><\/div><\/div><span class=\"x-image e1826-21 m1eq-d why\"><img src=\"\/\/old.fcgfonder.se\/wp-content\/uploads\/2019\/01\/farg_flikar-04.svg\" width=\"150\" height=\"62\" alt=\"Image\" loading=\"lazy\"><\/span><div class=\"x-text e1826-22 m1eq-e\"><p>&bull; Vi har som ett av f&aring; fondhotell tillst&aring;nd f&ouml;r b&aring;de v&auml;rdepappersbaserade- och alternativa fonder.<\/p>\n<p>&bull; Vi kan d&auml;rmed erbjuda ett brett utbud av fonder som v&aring;ra kunder har behov av.<\/p><\/div><\/div><div class=\"x-column x-sm x-1-5 e1826-23 m1eq-4 m1eq-6 mbl\"><div class=\"x-bg\" aria-hidden=\"true\" style=\"border-radius: 1em 1em 1em 1em;\"><div class=\"x-bg-layer-lower-image\"><\/div><\/div><div class=\"x-text x-text-headline e1826-24 m1eq-8 m1eq-9 m1eq-a m1eq-c vesterbro-medium-italic why-rubrik\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h3 class=\"x-text-content-text-primary\"><p>Lokala<\/p><\/h3><\/div><\/div><\/div><span class=\"x-image e1826-25 m1eq-d why\"><img src=\"\/\/old.fcgfonder.se\/wp-content\/uploads\/2019\/01\/farg_flikar-05.svg\" width=\"150\" height=\"62\" alt=\"Image\" loading=\"lazy\"><\/span><div class=\"x-text e1826-26 m1eq-e\"><p>&bull; Vi &auml;r lokala och verksamma i Stockholm, Malm&ouml; och Oslo. Vi tror p&aring; att vara kundfokuserade och befinna oss n&auml;ra v&aring;ra kunder.<\/p>\n<p>&bull; FCG-gruppen har &auml;ven kontor i K&ouml;penhamn, Helsingfors och i Frankfurt.<\/p><\/div><\/div><\/div><\/div><script>(function($){\n  $(window).on('load', function(){\n    var max = 0,\n    mobile = $(window).width();\n\t\t$(\".equalize .x-column\").css('height', 'auto');\n    if ( mobile > 0 ){\n      $(\".equalize .x-column\").each(function(index, el) {\n        if( $(this).outerHeight() > max ){\n            max = $(this).outerHeight();\n        }\n      });\n      $(\".equalize .x-column\").css('height', max);\n    }\n  });\n})(jQuery);\n(function($){\n  $(window).on('resize', function(){\n    var max = 0,\n    mobile = $(window).width();\n\t\t$(\".equalize .x-column\").css('height', 'auto');\n    if ( mobile > 0 ){\n      $(\".equalize .x-column\").each(function(index, el) {\n        if( $(this).outerHeight() > max ){\n            max = $(this).outerHeight();\n        }\n      });\n      $(\".equalize .x-column\").css('height', max);\n    }\n  });\n})(jQuery);<\/script><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>FCG Fonder Hur framf\u00f6r jag ett klagom\u00e5l? Din \u00e5sikt \u00e4r viktig FCG Fonder str\u00e4var att alltid arbeta med f\u00f6rb\u00e4ttringar av v\u00e5ra produkter och tj\u00e4nster. En viktig del i det arbetet \u00e4r att ta missn\u00f6jda kunders klagom\u00e5l p\u00e5 allvar, dels f\u00f6r att kunna garantera kundernas m\u00f6jligheter att f\u00e5 sina intressen tillgodosedda och dels f\u00f6r att kunna uppr\u00e4tth\u00e5lla allm\u00e4nhetens f\u00f6rtroende f\u00f6r FCG &#8230; <a href=\"https:\/\/old.fcgfonder.se\/sv\/info-om-klagomal\/\" class=\"more-link\">L\u00e4s mer<\/a><\/p>\n","protected":false},"author":57,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-blank-4.php","meta":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Information om klagom\u00e5l - FCG Fonder<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/old.fcgfonder.se\/sv\/info-om-klagomal\/\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Information om klagom\u00e5l - FCG Fonder\" \/>\n<meta property=\"og:description\" content=\"FCG Fonder Hur framf\u00f6r jag ett klagom\u00e5l? Din \u00e5sikt \u00e4r viktig FCG Fonder str\u00e4var att alltid arbeta med f\u00f6rb\u00e4ttringar av v\u00e5ra produkter och tj\u00e4nster. En viktig del i det arbetet \u00e4r att ta missn\u00f6jda kunders klagom\u00e5l p\u00e5 allvar, dels f\u00f6r att kunna garantera kundernas m\u00f6jligheter att f\u00e5 sina intressen tillgodosedda och dels f\u00f6r att kunna uppr\u00e4tth\u00e5lla allm\u00e4nhetens f\u00f6rtroende f\u00f6r FCG ... 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